Refund policy

At ElderTree Blends, every product is handcrafted in small batches with care, intention, and the highest quality ingredients we can source. Because of the handmade and consumable nature of our goods, all sales are final.

Opened, used, or consumable products — including teas, oils, sacred mists, bath products, candles, and incense — are not eligible for return or refund. This is standard practice for handmade apothecary goods and helps us maintain the integrity and safety of every product we offer.

Consultations and custom blends are non-refundable. The time, care, and expertise that go into each session and custom creation cannot be returned.

Damaged or incorrect orders — if your order arrives damaged or we made an error, we will make it right. Please contact us within 7 days of delivery with a photo of the damage or incorrect item and we'll arrange a replacement or store credit.

To reach us, use the contact form on our website. We respond within 2–3 business days.

Please note: We are not responsible for packages lost or delayed due to carrier error. If your tracking shows delivered but you haven't received your order, please contact your local carrier first.